“We Tried (or tried to think about) RTM and It Didn’t Work”: Why Data, Patient Access, and Our Professional Duty Demand We Get Hybrid Care Right
Speaker: Katie Slette, PT, DPT, OCS
Date: December 10, 2026
Time: 6- 8 p.m
Mode: Webinar
Open to all levels (student and beyond)
Course Description
Many clinicians and clinic leaders stepped into Remote Therapeutic Monitoring (RTM) early on, only to be met with operational friction, clunky technology, and regulatory confusion. But walking away from hybrid care is no longer an option. Faced with an escalating healthcare access crisis driven by provider shortages paired with surging community demand for musculoskeletal (MSK) care, our traditional, time-bound in-clinic model is reaching its breaking point. To fulfill our professional obligation as primary MSK clinicians operating in a true doctoring model, we must prioritize the right use of our limited in-clinic provider time while leveraging tools like RTM and hybrid care models to maintain continuous support tailored to the varying needs of a patient's care plan.
This course bridges the gap between early RTM frustrations and the modern, data-backed reality of hybrid care. Attendees will briefly review RTM 101 fundamentals, analyze compelling clinical data in a large-scale RTM implementation, and explore proven workflows to surpass early implementation friction. Clinicians will leave with actionable operational strategies to move beyond past roadblocks, expand community access, and answer our profession's call to serve as scalable, continuous MSK program directors.
Course Objectives
Upon completion of this course, participants will be able to:
Articulate the Professional & Macroeconomic Imperative for Hybrid Care: Evaluate how severe provider workforce shortages (PCP and PT) intersect with rising MSK demand, and defend why shifting from a time-bound "technician model" to a continuous "doctoring model" is essential to fulfill our duty to serve our communities.
Master Updated RTM Mechanics & Coding Standards (RTM 101): Define the CPT code family, including setup requirements, the digital data transmission threshold, and documentation standards for interactive monthly clinical management.
Appraise Clinical Data for Hybrid MSK Models: Synthesize current literature demonstrating how modernized RTM workflows overcome early implementation friction to drive reduction in patient drop-off rates improving plan-of-care retention, and deliver superior functional outcomes..
Compare and Contrast Models of Hybrid Care Pathways: Review implementation models of hybrid care pathways and formulate clinical criteria for stratifying patients into appropriate care paths (in-clinic visits paired with asynchronous virtual touchpoints) to alleviate schedule bottlenecks, increase early evaluation availability, and expand patient care capacity with awareness to clinician burnout.
Identify and Overcome Common Operational & Workflow Roadblocks: Deconstruct the specific operational failures of early RTM rollouts (ex: patient onboarding friction, clinician clarity & messaging, software barriers) and apply streamlined solutions for technology vetting, patient messaging tools, and support team collaboration models to decrease administrative burden on providers.
Course Schedule
Section 1: From "Technician" to "MSK Director"
Time: 6:30 PM – 6:50 PM (20 Minutes)
Objective Covered: Learning Objective 1
Key Topics:
The Access Crisis: Analyzing the intersection of PCP shortages, PT workforce attrition, and exploding community demand for MSK care.
The In-Clinic Bottleneck: Why our traditional, time-bound, 1-on-1 model creates care delivery ceilings and clinician burnout.
The Doctoring Model: Shifting clinician identity from a time-slotted "technician" to a continuous, scalable "MSK Program Director" who manages patient recovery both synchronously and asynchronously.
Module 2: RTM Review: Mechanics, Coding Standards, and Regulatory Updates
Time: 6:50 PM – 7:15 PM (25 Minutes)
Objective Covered: Learning Objective 2
Key Topics:
CPT Code Family Breakdown: Deconstructing initial setup, device supply, and monthly interactive management codes.
Audit-Proof Documentation: Establishing compliant, defensible documentation standards for clinical staff interactions and patient monitoring.
PFS 2027 (proposed rule) & RTM: Review physician fee schedule proposed rule changes related to RTM and discuss potential implementation/workflow considerations
Module 3: What the Data Says About Care Plan Retention
Time: 7:15 PM – 7:35 PM (20 Minutes)
Objective Covered: Learning Objective 3
Key Topics:
Analyzing Real-World Multi-Site Data: Reviewing clinical cohort evidence evaluating plan-of-care (POC) completion rates in RTM platform users vs. non-users.
Overcoming Patient Drop-Off: How asynchronous touchpoints act as a retention engine, significantly impacting care plan completion (85.9% vs 75.6%).
Functional Outcome Impact: Connecting POC retention directly to superior functional gains on validated outcome measures (PSFS).
Module 4: Hybrid Care Pathways & Patient Stratification
Time: 7:35 PM – 7:55 PM (20 Minutes)
Objective Covered: Learning Objective 4
Key Topics:
Capacity Optimization: Balancing in-clinic physical treatment hours with asynchronous virtual monitoring blocks to enhance access to care timelines.
Stratification Framework: Establishing clinical criteria to triage and recognize patients appropriate for early, ongoing, or transitional hybrid care paths.
Burnout Safeguards: Implementation models that protect clinical energy while maintaining patient touchpoints.
Module 5: Deconstructing Operational Failures & Streamlining Workflows
Time: 7:55 PM – 8:15 PM (20 Minutes)
Objective Covered: Learning Objective 5
Key Topics:
Where Early RTM Failed: Breaking down common historical friction points (tech friction/clunky software, provider role confusion, connection to care planning etc, measures of success?).
Support Personnel & Tech Integration: Leveraging support models to remove administrative burden from clinicians.
Patient-Facing Messaging: Scripting clear, high-confidence patient onboarding language that drives value, clarity of expectations and adherence from Day 1.
Module 6: Q&A, Interactive Panel, and Actionable Key Takeaways
Time: 8:15 PM – 8:30 PM (15 Minutes)
Key Focus: Open Q&A with district members, practical implementation troubleshooting, and review of resources available through APTA, PPS etc..
About the Speaker:
Kallie Slette, PT, DPT, OCS
Kallie Slette earned her Doctor of Physical Therapy degree at SUNY Upstate Medical University in Syracuse, NY, and has been dedicated to patient care and professional advancement at Movement for Life Physical Therapy since 2013. Over more than a decade of clinical experience, Kallie completed an orthopedic residency, became a Board-Certified Orthopedic Clinical Specialist (OCS), and earned advanced certifications in digital health care delivery, reflecting a steadfast commitment to providing high-touch care that extends well beyond the physical walls of the clinic.
She possesses a deep-seated passion for evolving the profession beyond traditional, time-bound care models to expand community access, elevate the patient experience, and deliver high-value conservative musculoskeletal (MSK) care. Kallie firmly believes that optimized physical therapy is a cornerstone solution to the complex structural challenges facing today’s healthcare system.
In her role as Director of Clinical Operations, Kallie has been a pioneer in operationalizing Remote Therapeutic Monitoring (RTM) and hybrid care pathways across multi-clinic practice environments. By leveraging RTM technology and data-driven patient engagement strategies, she has spearheaded workflows that bridge the "between-visit gap," improve plan-of-care adherence, and reduce patient drop-off rates, all while protecting clinician capacity and driving long-term practice sustainability.
Extending her impact to advocacy, education, and health policy, Kallie is an active leader within the American Physical Therapy Association (APTA) Private Practice Section. She currently serves as the Chair of the Digital Health Subcommittee under Payment Policy, where she works to shape national reimbursement strategies, refine coding standards, and educate physical therapists on successfully integrating digital care into modern clinical practice.
Kallie is a frequent speaker and panelist on digital health integration, technology workflows, and practice innovation. Her national and regional presentations include:
APTA Private Practice Annual Conference (2024): Featured presenter on "Innovate with Digital Health: Navigate Access, Maximize Revenue, and Improve Engagement," exploring digital strategies to connect with patient communities, streamline operations, and drive practice growth.
APTA Private Practice Webinars & Sessions: Lead presenter on "All Things RTM, What You Need to Know!" and "Evolution of Care: The Role of Remote Therapeutic Monitoring in Modern Physical Therapy Practice."
Upcoming - 2026 CPTA Annual Conference: Panelist on "Emerging Practice Trends: Ensuring Quality of Care Across the Continuum."
Through collaborative clinical leadership, national speaking engagements, and policy advocacy, Kallie continues to champion care delivery models that empower clinicians and ensure patients receive timely, comprehensive MSK care.